Currently, our company has 15 dedicated service engineers who can ensure a quick response within 48 hours and provide professional and detailed answers to any questions you may have.

We have a 5000 square meter customer experience center that integrates product innovation and R&D, scenario-based experiences, material testing, industry information exchange, and talent training. If you have any needs, we welcome your visit.

We will customize production equipment according to your needs. A Customer Manager will coordinate and communicate with you throughout the process, a Solution Manager will confirm the plans, and a Delivery Manager will ensure the implementation of the customized solution. We will also provide you with 3D simulations of the manufacturing process for a more intuitive display of the process model.

We permanently offer various value-added services and have dedicated after-sales engineers. Please contact us when you need any related value-added services.

Through maintenance and upkeep, we ensure that your equipment and components are always in optimal condition, guaranteeing your production output and accuracy.

After prolonged use, your equipment may experience some wear and tear. To ensure a pleasing appearance, we can provide paint repairs to ensure it remains similar to its factory state.

If you encounter difficulties or abnormal behavior with your equipment during use and cannot resolve technical issues over the phone, our customer service department will assign an engineer to analyze the problem on-site within the agreed-upon time frame, develop a troubleshooting plan, and ultimately resolve the issue.

If you have system design requirements while using the equipment, we can provide upgrade services through the client-side or remote methods to further improve equipment performance.

If you require modifications to the equipment during use, we can provide technical guidance for the necessary changes.

To meet the diverse needs of our customers, we offer personalized online support services, to facilitate problem communication, online assistance, or even record troubleshooting videos for efficient and high-quality service.

We have a stock of consumables and spare parts for the equipment. If you have any needs, please contact us, and we can quickly provide them to you.